Policies

Our Policies

  • GDPR Policy
  • Privacy Notice
  • Falcon Solicitors Anti-Money Laundering Policy
  • Complaints Policy
  • Cookies Policy

The Privacy notice is provided to you in compliance with the New General Data Protection Regulations 2018 coming in Force on 25 May 2018. This regulation is an enhanced version of the Data Protection Act 1998 giving you additional rights in respect of your personal data. This notice explains how we process and store your personal data, who we share your data with and provides essential details about the specific rights you have in relation to your data under the new regulations. As such, you will find that organisations will contact you regarding this update, and will be asking you how you would like to be contacted.

 

A link to the Information Commissioner’s Office (ICO) website can be found below for further information. As we already have your consent under the previous regulations, you do not have to do anything unless you wish to withdraw your consent. We would like to make clear that the changes to current privacy laws does not change what we do with your personal data. We will continue to require photo ID and proof of address at the outset of every transaction, and we will still require your contact details and other information as described in our client care letters in order to conduct your transaction effectively. The changes in the law mean that you will have more control over how your data is used, and how you can be contacted. The changes being introduced help better protect your personal data. We are obliged to inform you of additional rights as below. We are, Falcon Solicitors, a trading name of Falcon Solicitors Limited of 340 Farnham Road, Slough, SL2 1JG. Our Data Controller is Nabeela Arshad. Purposes of Processing - Your data will be processed in order to: • provide services under contract to you and others; and • comply with regulatory and other legal obligations 4. Legal Basis - Your data will be processed on the basis that Falcon Solicitors has a legitimate interest in being able to achieve the aims of processing set out above. Where special category data is provided, the provider of the data warrants that they consent to Falcon Solicitors processing that data or that they have obtained written consent from the data subject. 5. Personal Data Held - As a minimum, Falcon Solicitors is required to positively identify its clients. This also includes positively identifying a director in the case of a corporate client. In addition, Falcon Solicitors holds whatever information is provided to it by its clients and others.

This will rarely include special category data. 6. Data Sources – Falcon Solicitors obtains most personal data from its clients and those who have indicated that they have an interest in Falcon Solicitors representing them in their legal matters. Falcon Solicitors also obtains some personal data from the Respondent, Sponsors and other correspondents. Falcon Solicitors also receives some data from publicly available sources (e.g. Companies House, Home Office, HMRC) to satisfy money laundering and compliance regulations. 7. Recipients - Any data provided by a client is treated as confidential to that client and will only be shared with others in so far as this is necessary in order to provide the services contracted for by the client, for example with internal staff, Barristers, Advocates, Mediation Companies, Arbitration and Dispute Resolution Consultants, to comply with regulatory and other legal obligations and to protect Falcon Solicitors against a potential claim.

To provide its services, Falcon Solicitors relies on the services of certain data processors. These include secure cloud storage for files and emails. In each case, Falcon Solicitors ensures that data is processed in compliance with this policy. 8. Third Countries and Safeguards - Other than where required in order to provide services as required in individual client matters, data is not sent to third countries. 9. Retention Period - Data is held for six years from the end of the relevant matter or for six years where not associated with a particular matter. 10. Data Subject’s Rights – Where relevant, you have the right to: • withdraw consent to the processing of your data; [if you wish to withdraw consent – simply state your preference to the Data Controller, Falcon Solicitors, 340 Farnham Road, Slough, SL2 1JG or email your request to the Data Controller at info@falconsolicitors.com]. • obtain a copy of the data held on you and to correction of any errors in that data; [you can make a Subject Access Request (no charge) by writing to the Data Controller at the above address or email your request]. • You also have the right to be forgotten or for your data to be erased [write to the Data Controller at the above address or email your request to info@falconsolicitors.com] • complain to a supervisory authority if you think these is a problem with the way we are handling your date. https://ico.org.uk/). 11. Automated Decision Making – Falcon Solicitors does not use your personal data for automated decision making purposes. Automated data processing is the creation and implementation of technology that automatically processes data. This technology uses computers and other communications electronics to gather, store, manipulate, prepare and distribute data automatically. 12. Legally privileged information Where personal data is classed as legally privileged, that data is exempt from the GDPR information provisions. Useful links: ICO Website https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/ GDPR http://data.consilium.europa.eu/doc/document/ST-5419-2016-INIT/en/pdf Further contact details and the full GDPR policy are available from www.falconsolicitors.com and info@falconsolicitors.com. We are amending our Terms of Business and this Privacy Notice to include certain information that will assist you with making the right choices for yourself in respect of personal data. We ask that you read this information very carefully, and if you have any questions, please do not hesitate to contact us.

You can read our full Privacy Notice by following the link provided. It explains how we collect, use, and protect your personal information, as well as your rights under data protection law. https://docs.google.com/document/d/1KKetWlPHsRDnToRGnqC-Yc6BJCLvaSlB/edit?usp=sharing&ouid=112783997551736215283&rtpof=true&sd=true

Falcon Solicitors – Anti-Money Laundering (AML) Policy

At Falcon Solicitors, we are committed to protecting our clients, our firm, and the wider community from the risks of money laundering, terrorist financing, and financial crime. We comply fully with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Proceeds of Crime Act 2002, and all related legislation.

This statement sets out the steps we take to ensure compliance and to safeguard the integrity of the legal system.

Verifying Clients and Business Relationships

Before we can act, we are legally required to confirm the identity of our clients and, where relevant, any ultimate beneficial owners. This process may include:

- Reviewing original identification documents (such as passports, driving licences, or utility bills).

- Using reliable electronic verification services.

- Assessing the risk profile of each new client and matter.

If sufficient evidence is not provided, we will be unable to proceed with instructions.

Ongoing Monitoring

Our responsibilities do not end once a client is accepted. Throughout our relationship we may request updated identification documents or carry out additional checks to ensure that our records remain accurate and compliant. All matters are subject to continuing risk assessment.

Source of Funds and Wealth

We are required to understand the origin of funds involved in any transaction we handle. In some cases, we must also establish the source of a client’s wealth. Supporting documents may be requested, and work cannot proceed until this information is provided and verified.

Reporting Suspicious Activity

If we suspect or become aware of potential money laundering or terrorist financing, we are legally obliged to make a disclosure to the National Crime Agency (NCA) or another competent authority. The law prohibits us from informing clients if such a report is made.

Confidentiality and Legal Duties

While client confidentiality is a cornerstone of our professional obligations, statutory reporting requirements take precedence where financial crime is suspected. In such cases, we must act in accordance with the law.

Our Internal Controls

We maintain robust systems and procedures to meet our regulatory obligations, including:

- A dedicated Money Laundering Reporting Officer (MLRO).

- Regular training for partners and staff on AML requirements.

- Secure record-keeping systems, with information retained for the period required by law (usually five years from the end of a matter).

- Firm-wide risk assessments to ensure a proportionate and consistent approach.

Commitment to Compliance

By maintaining effective AML policies and procedures, Falcon Solicitors helps protect clients, staff, and the wider financial system from abuse. Our approach reflects not only legal requirements but also our professional duty to act with integrity.

This policy is reviewed and updated regularly. Last reviewed: 07/10/2025

 

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. Alternatively, please follow our formal complaints procedure.

COMPLAINTS PROCEDURE:

If you have a complaint, please contact us with details. Generally, we attempt to consider your complaint and respond within 4 weeks. In some cases, this may not be possible, in which case we will advise you of the likely timescale and reason for any delay. If we have not resolved it within this time, you may complain to the Legal Ombudsman.

WHAT WILL HAPPEN NEXT:

1) We will send you a letter acknowledging receipt of your complaint within 5 working days of receiving it, enclosing a copy of this procedure.

2) We will then investigate your complaint. This will involve passing your complaint to our Client care partner, Mrs. Nabeela Arshad, who will review your matter/file and speak to the member of staff who acted for you.

3) We may then invite you to a meeting to discuss and, hopefully, resolve your complaint. If we do so, and within 5 days of the meeting, we will write to you to confirm what took place and any solutions agreed with you. Alternatively, we shall respond to your complaint in writing within 28 days of sending you the acknowledgment letter.

4) At this stage, if you are still not satisfied, you should contact us again and we will arrange for another partner to review the decision.

5) We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

6) If you are still not satisfied, you can then contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within 6 Years of the act or omission about which you are complaining occurring (or, if outside this period, within 3 years of when you should reasonably have been aware it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquires@legalombudsman.org.uk.

COMPLAINTS PROCEDURE:

We aim to offer all our clients a professional, efficient, and effective service, and we are confident that we will do so in this case. However, if you would like to discuss how the service to you could be improved or should there be any aspect of our service with which you are not satisfied, or about our bill, please raise the matter with the person handling your matter. If you are still not satisfied, you are entitled to make a formal complaint to our Client Care Solicitor, Ms. Nabeela Arshad who is responsible for implementing the firm’s complaint procedure.

Our Complaints Procedure is as follows:

1) We will send you a letter acknowledging your complaint and perhaps we may need to ask you to confirm or explain the details of it to us. We will give you the name of the person who will be dealing with your complaint. The target to respond to the complaint is ten working days from the date of receipt of the complaint. However, we aim to acknowledge the complaint within 2 working days from the date of receipt;

2) We will record your complaint in our central register and open a file for your complaint usually on the day that we receive it;

3) We will then start to investigate your complaint. This may involve our interviewing the member of staff who acted for you. We may need some time to do this (for example, if they are on leave) and we will try to give you an estimate of the time this will take if it is longer than 10 working days. We shall need to consider the papers and any response from our member of staff;

 

4) At the end of this time, if convenient to our offices, we may ask you to meet our Client Care Solicitor, to discuss and hopefully resolve your complaint. Alternatively, the Client Care Solicitor may telephone you to discuss the matter with you personally;

 

5) If there is a meeting or telephone discussion, we will write a letter to you within 5 working days of it confirming what was agreed;

6) If you do not want a meeting or it is not possible, we will write to you with a detailed reply to your complaint. This will include any suggestions that we have to resolve the matter;

7) If, for whatever reason you are still not satisfied, you can contact us again. We will then arrange to review our decision. This will happen in one of the following ways: (a) the Client Care Solicitor will review their own decision within one week, (b) a different solicitor may be asked to review the complaint. This will be done in 2 weeks;

8) We will let you know the result of the review within 5 working days of the end of the review. At that time, we shall write to you confirming our final position on your complaint and explaining our reasons. If you are still not satisfied with what we have said we will advise you to contact, at this stage, the Legal Ombudsman at PO Box 6806 Wolverhampton, WV1 9WJ, their telephone number is  0300 555 0333 and e-mail is enquiries@legalombudsman.org.uk.

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Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to operate properly. They enable core functions such as page navigation, security features, and access to secure areas of the site. Without these cookies, parts of the website may not work as intended.

Performance Cookies

We use these cookies to understand how visitors interact with our website. They help us collect anonymous information about usage patterns, such as which pages are visited most often, and allow us to improve the site’s design and functionality. The information gathered is aggregated and not linked to individual visitors.

Advertising and Third-Party Cookies

We may place advertisements for our services on trusted third-party platforms such as LinkedIn, Facebook, Google, or Bing. These third parties may set their own cookies on our website to measure the effectiveness of advertising campaigns and provide more relevant adverts. We do not control these cookies, and we encourage you to check the cookie policies of those third-party providers for more information.

Other Tracking Technologies

From time to time, we may use technologies such as web beacons or pixels within our email communications. These tools help us understand whether our emails are opened, when they are viewed, and on which devices. This information allows us to improve the way we communicate with our clients and contacts.

Managing Cookies

Most web browsers allow you to control how cookies are used on your device. You can choose to block or delete cookies, or adjust your settings so that you are notified before cookies are placed. Please note that if you disable certain cookies, some parts of our website may not function properly. Guidance on managing cookies is available in the Help section of your browser or at www.aboutcookies.org.

Your Choices

When you first visit our website, you will see a notice explaining how we use cookies and providing you with the option to accept or decline them. You can change your cookie preferences at any time through your browser settings. Please be aware that restricting cookies may affect your overall website experience.

Our Team

Haleema Mahboob

Haleema Mahboob

Solicitor
Arshad Hussain

Arshad Hussain

Director & Registered Foreign Lawyer
Syma Pasha

Syma Pasha

Immigration & Family Solicitor
Amer Chaudhry

Amer Chaudhry

Solicitor/Conveyancer

Our Services

UK Immigration Law Is The Legal Framework That Controls How People From Outside The UK Can Enter, Live, Work, Or Settle In The Country.
Family Law Deals With Legal Matters Involving Relationships, Children, And Domestic Issues. It Covers Everything From Divorce And Separation To Child Custody,
Conveyancing Is The Legal Process Of Transferring Ownership Of Property From One Party To Another. It Applies To Both Residential And Commercial Transactions,
Litigation Is The Process Of Resolving Legal Disputes Through The Courts Or Alternative Dispute Resolution Methods. Civil Litigation Is The Term Used For A...
A Will Also Called A Testament Is A Legal Document That Sets Out Your Wishes For How Your Property, Money, And Possessions Will Be Distributed After Your...
Falcon Solicitors Provides A Wide Range Of Essential Legal Services Including Document Preparation, Powers Of Attorney, Official Declarations, And More.

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Our Testimonials

Hear directly from our clients about how Falcon Solicitors helped them. Read All

Arif Hussain
Arif Hussain
Client

Nabeela and the team have provided me with amazing advice during the course of a complicated divorce, financial settlement, and child contact matter.  I was granted permission to appeal for an out-of-time appeal - over 18 months - just when I felt like giving up!  Thank you for all your hard work and dedication.

Muhammed Waqas
Muhammed Waqas
Client

I felt extremely anxious and scared about being separated from my daughter after a difficult separation from my partner.  Falcon Solicitors provided me with brilliant advice and helped me to see my daughter again.  They also assisted me in obtaining my visa to remain in the UK.  I cannot thank them enough!

Anser Iqbal
Anser Iqbal
Client

The team is always ready to help to provide extremely professional, friendly, and efficient service! Definitely recommend it to others.

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